Investors Environmental, Social and Governance (ESG) Strategy at PayPal

Home  >  ESG Strategy

ESG Governance

We employ a decentralized approach to the functional management of ESG topics across PayPal, with strong oversight by our Board of Directors and executive leadership team.

While the entire Board reviews and engages on ESG matters that impact business strategy, the Corporate Governance and Nominating Committee exercises general oversight of PayPal’s management of ESG matters, including overall ESG strategy, stakeholder engagement, reporting and programs and initiatives in social innovation and environmental sustainability. The other principal Board committees are responsible for oversight of ESG issues associated with their respective areas of responsibility. For example, oversight of the Company’s risk framework and enterprise-wide compliance program, including privacy and cybersecurity matters, is the responsibility of the Audit, Risk, and Compliance Committee.

Our Chief Business Affairs and Legal Officer directs and manages the execution of our enterprise-wide ESG strategy in close collaboration with other senior executives. Our internal ESG governance framework facilitates cross-functional ESG program management and development, which enables us to integrate key ESG considerations across the enterprise. An ESG steering committee and cross-functional working groups with representatives from more than 20 functions are responsible for overall program implementation.

Holdings, Inc.
Board of Directors
Governance Committee
EVP, Chief Business Affairs
& Legal Officer
ESG Steering Committee
ESG & Environmental Working Groups


Board stays informed on priority ESG matters and emerging trends through quarterly briefings. Governance Committee oversees the Company’s management of ESG matters generally.


In collaboration with the Chief Business Affairs and Legal Officer, executives across PayPal are regularly engaged on ESG matters, including PayPal’s Chief Financial Officer, Chief Risk Officer, Chief Technology Officer and Chief Corporate Affairs Officer.


Monthly meeting of cross-functional experts representing over 20 departments, including Risk and Compliance, Data Centers, Human Resources, Social Innovation, EHS, Site Reliability, Reputation Risk, Business Analytics, among others.

As an essential part of our long-term strategy, we continue to expand our internal ESG expertise, advance our programmatic and reporting activities, and identify new partnership opportunities to advance our key ESG issues. To further reinforce the linkages between our governance and risk management programs, we regularly report on emerging ESG trends to a subcommittee of the internal Enterprise Risk Management Committee.

Materiality Assessment

Refreshed ESG Materiality Assessment

In early 2020, we completed our first comprehensive ESG materiality and prioritization assessment, which included a full landscape assessment, engagement with 130 internal and external stakeholders and an in-depth internal topic analysis and prioritization. The results were published in our 2019 Global Impact Report and can be found here.

Given the importance of reflecting current and emerging trends, we undertook a high-level review of the ESG materiality map earlier this year. While reaffirming the importance of our previously designated priority issues, the exercise also led to select changes to simplify and reprioritize some key ESG topics illustrated in the updated materiality matrix.

The conclusions from this assessment highlight how our mission and values are central to everything we do, reinforce the importance of stakeholder feedback, and will help prioritize our ESG strategy and disclosures going forward. We value ongoing feedback from our stakeholders and will be reviewing our ESG priorities annually.

2021 Materiality Assessment Updates
  • Increasing prioritization from internal and external stakeholders on employee wellness, support for small businesses, advancement of an equitable and inclusive society and community engagement
  • Streamlining of certain topics to better reflect key issues (e.g., natural resource management)
  • Emerging trends and opportunities regarding climate change, product innovation, human rights and supply chain management

PYPL ESG materiality matrix

The revised map identifies 18 key ESG topics, eight of which are designated priority issues for PayPal’s ESG strategy.1 This year, we ascribed increased importance to employee wellness, health and safety, given the current and future impacts of the pandemic. The findings from this assessment continue to serve as a key input as we refine our programs, disclosures and resources.

1As designated by those topics located in the shaded, upper right-hand quadrant of our materiality map.

Our Support of the U.N. Sustainable Development Goals (SDGs)

Through our U.N. SDG contribution mapping efforts in 2019, we identified key areas where we have the greatest influence and impact through our products, services and business strategy. We revisited this mapping exercise and found that PayPal makes a direct, positive contribution to 11 of the 17 SDGs.

In 2020, we became a member of the U.N. Global Compact (UNGC), an initiative that encourages businesses to adopt sustainable and socially responsible policies in alignment with the U.N. SDGs. The UNGC’s Ten Principles are deeply connected to PayPal’s mission, values and enterprise-wide ESG strategy, and we believe we have a responsibility to our stakeholders to operate our business in alignment with these pillars.


Click here to see more information on our refreshed ESG materiality assessment, including our alignment to the U.N. Sustainable Development Goals.

2020 Global Impact Report

2020 Global Impact Report
Download 2020 Global Impact Report

2020 Key Highlights

We worked diligently to promote an inclusive and diverse workforce, expand our business, advance financial health, minimize our environmental impact, and ensure every aspect of our business operates responsibly. For more information visit

in access to capital

Provided more than $4.6B in access to capital to small- and medium-sized businesses (SMBs), including more than $2B in Paycheck Protection Program (PPP) loans through the U.S. Small Business Administration

icon15M+ Global SMBs

Supported over 15M SMBs on our platform, accounting for nearly 50% of our total revenue1

$300M+ to address economic inequality

deployed over $300M of our $535M commitment to help address economic inequality and bolster internal programs to drive transformative social change

Please visit our Social Innovation website for more information.

1 SMBs as defined by the OECD definition of small and medium enterprises. See the OECD Glossary of Statistical Terms available at Current count only includes SMBs from our core PayPal platform, excluding eBay merchants.

84 overall engagement score

Increased overall Engagement score among employees to 84, up 4 points from last year, putting PayPal in the top 5% of our benchmark1

18% PayPal-defined minimum estimated employee NDI

Reached at least 18% PayPal-estimated net disposable income for our U.S. employees, making significant progress towards our goal of 20% globally as part of our Employee Financial Wellness Initiative

icon56% diverse workforce representation

Maintained majority diverse workforce representation, including 43% women globally and 52% U.S. ethnic diversity2

Please visit our Diversity & Inclusion website and Employees & Culture website for more information.

1 Engagement score includes whether they would recommend PayPal to their peers and/or are happy at PayPal. Our benchmark includes top technology companies, our key competitors for top talent.
2 U.S. ethnic diversity includes those employees identifying as Black, LatinX, Asian, or Other.

icon 2040 Net-Zero Emissions Goal

Set a goal to reach net-zero greenhouse gas (GHG) emissions across our operations and value chain by 2040

25% Science-Based GHG Target by 2025

Set our science-based targets to achieve 25% reductions from operations (from 2019 baseline) and a 75% vendor engagement target by 2025

Reached 98% renewable energy use in our data centers

Matched 98% of the energy from our data center operations with renewable generation, well on track to achieve our goal of reaching 100% by 2023

Please visit our Environmental Sustainability website for more information


Hosted PayPal’s first Privacy Awareness week across 11 global sites to continue building our privacy-first-culture and refined PayPal’s Data Management Principles

0.12% transaction loss rate

Improved our transaction loss rates to 0.12% through programmatic initiatives such as the creation of the Fraud Detection Command Center

45% diverse directors

45% of our Board directors are women or from underrepresented ethnic groups and 10 of 11 directors are independent

Please visit our Responsible Business Practices, Privacy Statement and Political Transparency website, as well as see our Code of Business Conduct & Ethics for more information.


Historical reports are available on the Annual Reports page.

Diversity and Inclusion

Learn more about Diversity & Inclusion at PayPal.

Recent ESG News

Partnerships & Awards

Key Partners & Collaborators


Awards & Recognitions

ESG Contact

Questions or requests for additional information on PayPal's ESG strategy and program can be submitted to