Building on PayPal’s first comprehensive ESG materiality* assessment conducted in 2020, we review our ESG materiality map annually to ensure we remain focused on the topics that are most important to our business, stakeholders and society.
Aligned to our four ESG pillars and informed by internal and external stakeholder feedback, we identified 18 key ESG topics, of which eight have been noted as most critical for PayPal to drive long-term business performance and impact.
An essential aspect of our materiality assessment and the management of ESG risks and opportunities is our comprehensive approach to stakeholder engagement. We solicit continual input and feedback from our global workforce, investors, regulators, customers, partners, suppliers, and local communities through activities such as internal surveys and engagement, multi-stakeholder roundtables, private sector, and non-governmental convenings, discussions with suppliers, and customer listening sessions.
* Used in the context of our ESG strategy and initiatives, the terms “material” and “materiality” are distinct from, and should not be confused with, the same terms as defined by or construed in accordance with securities law or as used in the context of financial statements and reporting.